Greg Battle here, at your service. Neither rain, nor sleet nor snow nor hail will stop us from shortening URLs, by hand, the way Grandma used to do it. ;-)
This is a snippet from an email forwarded to me, unprompted, by a friend who was just thrilled by the customer service they were getting from one of our portfolio companies. It served as a brief reminder of just how fortunate I am to be working with some truly amazing and talented people.